Careers

Learn a new trade and never stop learning! Come join our team and help us save the day. We are looking for a Full-Time Technician! No prior experience necessary. We offer paid training. We are seeking water, fire, and mold remediation laborers to work with our team.

Our main goal is customer satisfaction, so it is important to have EXCELLENT communication skills with our customers and team. This is a full-time position; holidays and weekends may be required therefore; you MUST be flexible. IICRC WRT Certification is preferred but not required. If you are not certified, don’t worry, we will get you certified!

IICRC WRT certifications are one of your values. If you are already certified, then you can look forward to a higher pay rate. Water and Fire restoration experience is a big plus but not required: we will train the right candidate.

DESCRIPTION:

As a Technician, you will be bringing equipment into the customer’s house and/or business and assisting in setting up drying equipment. Your responsibilities will include extracting water, removal of wet drywall, insulation, carpeting, hardwood and tile flooring, demolition and hauling debris out of the customers house.  Also included: mold removal, post demolition cleaning, structural drying, cleaning in attics and crawlspaces. There will be times when working in confined spaces such as attics and crawlspaces is required.

At a minimum, Candidates must:

• Be able to work independently and/or with a team.
• Be reliable and dependable.
• Be part of an on-call rotation and respond to after-hour calls.
• Very good communication, interpersonal, and customer service skills.
• Some construction knowledge is needed and ability to use hand tools/power tools.
• Ability to pass a criminal background check.
• Excellent attention to detail.
• Punctual and reliable.
• Experience using hand and small power tools.
• Ability to navigate through smartphone/tablet and use the software that is critical to our business.
• Ability to think and make competent decisions.
• Water and Fire restoration experience is a big plus but not required: we will train the right candidate –
• Ability to work a flexible schedule is a must.
• Ability to successfully complete a background check subject to applicable law.

Reasons for joining Carlson Restoration:
Competitive pay

Be part of a great team

Opportunities for overtime and career advancement

Ongoing training

Challenging but out-of-the-ordinary work

Physical Demands

• Frequent lifting in excess of 50 lbs
• Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
• Access and mobility in tight spaces
• Sustained periods of standing, sitting, walking, bending, crawl spaces and kneeling
• Occasionally requires a ladder to complete jobs.

Hiring Location(s):

• Omaha, NE
• Lincoln, NE

Compensation and Benefits

• Ask about our hiring bonus.
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off.
• Advancement opportunities
• Paid Training for IICRC WRT certifications

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an Accounts Payable Specialist, you would be asked to assist office colleagues and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace. The AP Specialist will primarily be responsible for ensuring that all aspects of accounts payable are completed.

Key Responsibilities:

• Receive vendor bills and distribute for approval
• Reconcile vendor bills and POs and enter in accounting system
• Reconcile vendor statements
• Pay bills according to payment terms
• Update and maintain vendor files
• Codes such items as invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to the standard procedures to ensure proper entry into QuickBooks
• Maintain accurate records, create financial reports and perform analysis using QuickBooks®
• Analyze and process accounts payable in a timely manner
• Prepares check request, bill pay and ACH transactions
• Reconciles various accounts on a monthly basis, bringing any discrepancies to the attention of the Vice President of Finance
• Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons
• Review account classifications for such items as invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into the financial system.
• Files, maintains, and distributes accounting documents, records and reports as requested
• Monthly P&L Review
• Works closely with the controller and upper management

Qualifications:

• Exhibit a sense of urgency, maintain a professional demeanor, possess a positive attitude, and display a strong work ethic.
• Experience with Office 365 Suite
• Display fluency and literacy in the English language.
• Ability to work independently and/or with a team.
• 1+ years of high volume collections experience
• Ability to apply concepts of basic accounting.
• Analytically focused with sharp critical thinking skills.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Excellent understanding of QuickBooks
• Maintain a level of confidentiality.
• Ability to successfully complete a background check subject to applicable law.

Required Education and Experience:

• High school diploma or general education degree (GED) and 2-5 years of related experience and/or training; or equivalent combination of education and experience.
• Must be knowledgeable in Microsoft Office with an emphasis on Excel spreadsheets.
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills

Preferred Education and Experience:

• Associates Degree and/or College Level Accounting Courses
• Restoration Industry experience
• Experience with QuickBooks and Dash

Physical Demands:

• Sitting for extended periods of time
• Manual dexterity is needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.

Hiring Location(s):

• Omaha, NE

Required Wage Information:

• Ask about our hiring bonus
• Licensing and professional development opportunities available
• Career Advancement Opportunities
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off which are available after 90-days from your Start Date

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

As an Accounts Receivable Specialist, you would be asked to assist office colleagues and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace. The AR Specialist will primarily be responsible for ensuring that all aspects of accounts receivable are completed.

Key Responsibilities:

• Process customer payments according to company policy.
• Follow the collection in monitoring customer accounts for non-payment, skipped invoices and partial payments.
• Provide regular communication to management regarding status of account collections.
• Communicate with customers via phone, e-mail, or mail to make payment arrangements on delinquent accounts.
• Investigate and resolve customer inquiries in a timely manner
• Submit accounts to management for bad debt write off.
• E-mail and/or mail invoices to customers for payment.
• Cross- training on all systems to ensure a check and balance internally.
• Coordinate and attend regular meetings with Project Managers to go over job status Reaches out to customers/insurance adjusters, and mortgage companies to collect unpaid invoices.
• Prepares, reviews and sends monthly customer invoices.
• Posts customer payments by recording cash, checks, ACH, and credit card transactions.
• Researches any customer account discrepancies.
• Resolves valid or authorized deductions by entering corrections to customer accounts.
• Resolves customer accounts by examining payment plans and payment history to determine if collection letters need to be sent out on delinquent accounts.
• Review outstanding invoices and send data to collections attorneys, as needed.
• Researches and negotiates charge-back claims.
• Works closely with the controller and upper management
• Support the month-end close processes.
• Assist other departments as needed.
• Other duties as assigned.

Qualifications:

• Exhibit a sense of urgency, maintain a professional demeanor, possess a positive attitude, and display a strong work ethic.
• Experience with Office 365 Suite
• Display fluency and literacy in the English language.
• Ability to work independently and/or with a team.
• 1+ years of high volume collections experience
• Ability to apply concepts of basic accounting.
• Analytically focused with sharp critical thinking skills.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Excellent understanding of QuickBooks
• Maintain a level of confidentiality.
• Ability to successfully complete a background check subject to applicable law.

Required Education and Experience:

• High school diploma or general education degree (GED) and 2-5 years of related experience and/or training; or equivalent combination of education and experience.
• Must be knowledgeable in Microsoft Office with an emphasis on Excel spreadsheets.
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills

Preferred Education and Experience:

• Associates Degree and/or College Level Accounting Courses
• Restoration Industry experience
• Experience with QuickBooks and Dash

Physical Demands:

• Sitting for extended periods of time
• Manual dexterity is needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.

Hiring Location(s):

• Omaha, NE

Required Wage Information:

• Ask about our hiring bonus
• Licensing and professional development opportunities available
• Career Advancement Opportunities
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off which are available after 90-days from your Start Date

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

The Claims & Compliance Administrator is responsible for providing administrative support to manage revenue across all departments. Main functions will revolve around ensuring compliance with the various Third Party Administrators and Insurance Carriers that provide work for the company. You will be working with multiple employees, customers and third-party representatives to ensure information is communicated and uploaded in a timely and compliant manner. The Claims & Compliance Administrator handles multiple projects within a fast-paced environment and is open to constant changes and challenges. The ideal candidate will be highly organized and able to manage multiple projects at once. Independent judgment is required to plan, prioritize and organize a diversified workload.

 Responsibilities:

• Demonstrate professionalism and courtesy at all times, proactively conveying information and promptly responding to requests, while working under time constraints to meet specific timelines.
• Ensure all incoming and outgoing communication is representative of Carlson Restoration’s Practices, Processes, and Standards
• Timely entry of new leads into the Dash System and follow-up on the lead assignment.
• Track Key Performance Indicators (KPIs) to ensure the company is high performing.
• Work with Project Managers and others in the company to upload required documents/ photos into TPA portals.
• Ensure compliance by becoming familiar with the requirements for different accounts.
• Ensure paperwork and contracts are signed by the appropriate people and uploaded into Dash.
• Other projects and duties as assigned.

Duties:

• Professionally manage inquiries and claims which come into the company via phone calls, emails, and through the website.
• Timely entry of new leads into the Dash System and follow-up on the lead assignment. After-hour and weekend follow-ups with Project Managers and others will be required.
• Track Key Performance Indicators (KPIs) to ensure the company is high performing (POMS) Performance Objective Monitoring System.
• Work with Project Managers and others in the company to upload required documents/ photos into TPA portals.
• Ensure compliance by becoming familiar with the requirements for different TPA accounts.
• Ensure paperwork and contracts are signed by the appropriate people and uploaded into Dash.
• Other projects and duties as assigned.

Qualifications:

• Exhibit a sense of urgency, maintain a professional demeanor, possess a positive attitude, and display a strong work ethic.
• Display fluency and literacy in the English language.
• Ability to work independently and/or with a team.
• Ability to participate in an on-call schedule.
• Safely operate a company vehicle and equipment
• Maintain a level of confidentiality.

Required Education and Experience:

• Associate degree or equivalent industry experience
• Experience with estimating software

Preferred Education and Experience:

• Bachelor’s Degree and/or associate degree
• Industry certifications (IICRC and Lead)
• Experience with writing estimates in Xactimate and Dash.

Physical Demands:

• Sitting for extended periods of time
• Manual dexterity is needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.

Hiring Location(s):

• Omaha, NE

Required Wage Information:

• Ask about our hiring bonus
• Commission Eligible: Yes
• Licensing and professional development opportunities available
• Career Advancement Opportunities
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays, and Paid Time Off which are available after 90-days from your Start Date

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Fire Loss Consultant will work with property owners, and First Responders after a traumatic event such as a fire or flood to assist the property owner in receiving the highest quality of care as she/he transitions from chaos to calm. She/He needs to understand that you will take care of their property. This is achieved by actively listening and developing trust during their time of need. Growing and developing a relationship with the First Responders are key to the success of this role. 

 Responsibilities:

• Monitor various emergency channels for fire leads in Omaha, Bennington, Irvington, Blair, Fremont, Bellevue, and Gretna.
• Proactively searches for large fire loss opportunities and arrives on the scene of the loss to consult with the property owner or manager.
• Cooperate with First Responders.
• If necessary, assist the property owner/manager with board up, securing valuables, and accommodation.
• Once fire is contained, responsible for educating the customer on products and/or services and effectively articulate the use and need of our services.
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergencies.
• 50% of the time – Consultant is Networking/ Visiting fire departments in the market areas.
• Marketing Budget provided for entertainment: golf, dinners, lunches, and charitable events. 

Qualifications:

• Retired from the Omaha Fire Department
• Individuals with contacts in the insurance industry, property management, commercial real estate etc… are encouraged to apply.  
• Experience with commercial sales and marketing within the property management. 
• Excellent sales, customer service, administrative, verbal, and written communication skills
• Strong business and process-and-results-driven attitude.
• Experience in the commercial cleaning and restoration or insurance industry is desired.
• Bachelor’s degree in marketing or business or equivalent experience.
• Ability to successfully complete a background check subject to applicable law.

Physical Demands:

• Frequent lifting over 50#’s unassisted
• Sitting for extended periods of time
• Manual dexterity is needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.
• Occasionally ascends and descends a ladder to service customer sites.

Hiring Location(s):

• Omaha, NE
• Gretna, NE

Required Wage Information:

• 1099 employee
• Base + Commission
• Vehicle Allowance
• Cell Phone Allowance
• Career Advancement Opportunities

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Mitigation Coordinator requires qualified individuals who can effectively manage tasks related to water pumping, extraction, mold removal, and utilize specialized equipment. The Mitigation Coordinator provides support to the Vice President of Mitigation by coordinating project activities related to any and all projects. The position’s primary duties are to ensure the continuity and efficiency of each job from start to finish through clear communication to all parties involved. The Mitigation Coordinator handles multiple jobs within a fast-paced environment and is open to constant changes and challenges. The ideal candidate will be highly organized and able to manage multiple jobs at once. The Mitigation Coordinator will help the Vice President of Mitigation to ensure accurate estimates are completed, MICA is completed, project statuses are documented, internal and TPA requirements are achieved, materials are procured, and invoices are prepared. The Mitigation Coordinator will assist the Vice President of Mitigation in achieving annual Revenue and Margin goals as set by the company.

Responsibilities:

• Perform initial site visit and conduct moisture inspections.
• Evaluate and record damage to all items within the property.
• Take photos throughout the entire process and upload into Dash.
• Knowledge of Dash, Xactimate, TSheets, MICA and additional software & systems.
• Work safely in residential and commercial properties that have been damaged by fire, water, storm and/or mold.
• Ensure the protection of others’ property and confidentiality.
• Possess a strong knowledge of customer service principles and practices.
• Work within tight time constraints to meet specific deadlines.
• Be available for occasional travel, night shifts, and weekend work.
• Timely entry of new leads into Dash
• Track Key Performance Indicators (KPIs) to ensure office is high performing for TPA’s.
• Gather billing documents and follow up on collections.
• Assists the Vice President of Mitigation with the proper reporting and uploading of notes and documents into Dash, MICA and Xactimate to meet reporting requirements.
• Ensure Work Authorization, completion certificates and all other required documents are obtained from the customer and uploaded into Dash.
• Address questions and concerns throughout the job by the customer and management.
• Participate in on call rotation including taking calls, dispatching and attending losses if/when required.
• Achieve desired annual Revenue goals and Gross Margin goals.
• Familiarize yourself with MSDS protocols for chemical products used in mitigation processes.
• Conduct daily inspections of vehicle safety and maintenance, ensuring cleanliness and optimal condition.
• Maintain accurate and timely records of worked hours and equipment used.
• IICRC WTR certification required.
• Other projects and duties as assigned.
• Ability to successfully complete a background check subject to applicable law.

Duties:

• Understand water pumping and extraction tasks.
• Experience in mold remediation procedures.
• Ensure compliance by becoming familiar with the requirements for different accounts.
• Ensure Work Authorization, completion certificates and all other required documents are obtained from the customer and uploaded into Dash.
• Demonstrate professionalism and courtesy at all times, proactively conveying information and promptly responding to requests, while working under time constraints to meet specific timelines.
• Pay meticulous attention to detail and ensure the safeguarding of others’ property and information.
• Inspect vehicle safety and conduct regular maintenance inspections.
• Keep vehicles clean and in optimal condition for service.
• Complete assigned tasks and notes in the primary operating system Dash.
• Gather billing documents and follow up on collections.
• Maintain equipment used in daily tasks.
• Perform any additional duties as necessary.

Qualifications:

• IICRC WRT Certification required.
• Demonstrate knowledge of product identification, usage, and disposal requirements.
• Possess familiarity with various pump systems.
• Hold a valid driver’s license and eligibility to operate a motor vehicle.
• Exhibit a sense of urgency, maintain a professional demeanor, possess a positive attitude, and display a strong work ethic.
• Display fluency and literacy in the English language.
• Ability to work independently and/or with a team.
• Ability to participate in an on-call schedule.
• Safely operate a company vehicle and equipment
• Maintain a level of confidentiality.
• Ability to use mobile devices for collection of data and time.

Preferred Education and Experience:

• High School Diploma or GED
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Demands:

• Frequent lifting in excess of 50 lbs
• Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
• Access and mobility in tight spaces
• Sustained periods of standing, sitting, walking, bending, crawl spaces and kneeling
• Occasionally requires a ladder to complete jobs.

Hiring Location(s):

• Omaha, NE
• Lincoln, NE

Compensation and Benefits:

• Ask about our hiring bonus
• Commission Eligible: Yes
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off.
• Advancement opportunities

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Mitigation Lead is to provide operational leadership for residential and commercial properties in various mitigation efforts. The position is primarily responsible for responding to emergency and property damaging situations. This role requires qualified individuals who can effectively manage tasks related to water pumping, extraction, mold removal, and utilize specialized equipment. The Mitigation Lead is to communicate with the property owner or manager with skill, knowledge, and professionalism. Attention to detail and adherence to safety protocols are essential.

Responsibilities:

• Perform initial site visit and conduct moisture inspections.
• Evaluate and record damage to all items within the property.
• Knowledge of Dash, Xactimate, TSheets, MICA and additional software & systems.
• Familiarize yourself with MSDS protocols for chemical products used in mitigation processes.
• Conduct daily inspections of vehicle safety and maintenance, ensuring cleanliness and optimal condition.
• Work safely in residential and commercial properties that have been damaged by fire, water, storm and/or mold.
• Construct appropriate containment systems using correct calculations and equipment (e.g., Neg Air, HEPA vacuum).
• Utilize cleaning and disinfecting solutions, along with effective debris removal techniques, in confined spaces.
• Ensure proper lifting techniques, sliding pads, and polystyrene foam blocks to protect clients’ belongings.
• Remove vapor barriers, label recoverable cuttings, create airflow holes, and employ non-penetrating and penetrating meters.
• Ensure the protection of others’ property.
• Possess a strong knowledge of customer service principles and practices.
• Work within tight time constraints to meet specific deadlines.
• Be available for occasional travel, night shifts, and weekend work.
• Maintain accurate and timely records of worked hours and equipment/consumables used.
• Take photos throughout the entire process and upload into Dash.
• IICRC WTR certification required.
• Ability to successfully complete a background check subject to applicable law.

Duties:

• Perform water pumping and extraction tasks.
• Execute mold remediation procedures.
• Move and re-set contents as required.
• Set up drying equipment correctly.
• Apply appropriate antimicrobial treatments.
• Inspect vehicle safety and conduct regular maintenance inspections.
• Keep vehicles clean and in optimal condition for service.
• Construct polyethylene enclosures effectively.
• Complete assigned tasks and notes in the primary operating system Dash.
• Remove and dispose of debris safely.
• Maintain equipment used in daily tasks.
• Perform any additional duties as necessary.

Qualifications:

• IICRC WRT Certification required.
• Demonstrate knowledge of product identification, usage, and disposal requirements.
• Possess familiarity with various pump systems.
• Hold a valid driver’s license and eligibility to operate a motor vehicle.
• Exhibit a sense of urgency, maintain a professional demeanor, possess a positive attitude, and display a strong work ethic.
• Display fluency and literacy in the English language.
• Ability to work independently and/or with a team.
• Ability to participate in an on-call schedule.
• Safely operate a company vehicle and equipment
• Maintain a level of confidentiality.
• Ability to use mobile devices for collection of data and time.

Preferred Education and Experience: 

• High School Diploma or GED 
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling 

Physical Demands

• Frequent lifting in excess of 50 lbs
• Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
• Access and mobility in tight spaces
• Sustained periods of standing, sitting, walking, bending, crawl spaces and kneeling
• Occasionally requires a ladder to complete jobs.

Hiring Location(s):

• Omaha, NE
• Lincoln, NE

 Compensation and Benefits

• Ask about our hiring bonus
• Commission Eligible: Yes
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off.
• Advancement opportunities

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Mitigation Technician is to provide operational support for residential and commercial properties in various mitigation efforts. The position is primarily responsible for responding to emergency and property damaging situations. This role requires qualified individuals who can effectively perform tasks related to water pumping, extraction, mold removal, and utilize specialized equipment under supervision. Attention to detail and adherence to safety protocols are essential.

Responsibilities:

• Follow instructions provided by the Mitigation team leader.
• Familiarize yourself with MSDS protocols for chemical products used in mitigation processes.
• Conduct daily inspections of vehicle safety and maintenance, ensuring cleanliness and optimal condition.
• Work safely in residential and commercial properties that have been damaged by fire, water, storm and/or mold.
• Construct appropriate containment systems using correct calculations and equipment (e.g., Neg Air, HEPA vacuum) (under supervision).
• Utilize cleaning and disinfecting solutions, along with effective debris removal techniques, in confined spaces.
• Apply proper lifting techniques, sliding pads, and polystyrene foam blocks to protect clients’ belongings (under supervision).
• Under supervision, remove vapor barriers, label recoverable cuttings, create airflow holes, and employ non-penetrating and penetrating meters.
• Ensure the protection of others’ property.
• Possess a strong knowledge of customer service principles and practices.
• Work within tight time constraints to meet specific deadlines.
• Be available for occasional travel, night shifts, and weekend work.
• Maintain accurate and timely records of worked hours and equipment/consumables used.
• IICRC certification is available as IICRC classes are offered.
• Ability to successfully complete a background check subject to applicable law.

Duties:

• Perform water pumping and extraction tasks.
• Execute mold remediation procedures.
• Move and re-set contents as required.
• Set up drying equipment correctly.
• Apply appropriate antimicrobial treatments.
• Inspect vehicle safety and conduct regular maintenance inspections.
• Keep vehicles clean and in optimal condition for service.
• Construct polyethylene enclosures effectively.
• Complete assigned tasks and notes in the primary operating system Dash.
• Remove and dispose of debris safely.
• Maintain equipment used in daily tasks.
• Perform any additional duties as necessary.

Qualifications:

• Demonstrate knowledge of product identification, usage, and disposal requirements with training.
• Hold a valid driver’s license and eligibility to operate a motor vehicle.
• Exhibit a sense of urgency, maintain a professional demeanor, possess a positive attitude, and display a strong work ethic.
• Display fluency and literacy in the English language.
• Ability to work independently and/or with a team.
• Ability to participate in an on-call schedule.
• Safely operate a company vehicle and equipment
• Maintain a level of confidentiality.
• Ability to use mobile devices for collection of data and time.

Preferred Education and Experience: 

• High School Diploma or GED 
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Demands

• Frequent lifting in excess of 50 lbs
• Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
• Access and mobility in tight spaces
• Sustained periods of standing, sitting, walking, bending, crawl spaces and kneeling
• Occasionally requires a ladder to complete jobs.

Hiring Location(s):

• Omaha, NE
• Lincoln, NE

Compensation and Benefits

• Ask about our hiring bonus
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off.
• Advancement opportunities
• Paid Training for IICRC WRT certifications

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Project Coordinator provides support to the Project Manager by coordinating project activities related to any and all projects. The position’s primary duties are to ensure the continuity and efficiency of each project from start to finish through clear communication to all parties involved. The Project Coordinator handles multiple projects within a fast-paced environment and is open to constant changes and challenges. The ideal candidate will be highly organized and able to manage multiple projects at once. The Project Coordinator will help the Project Manager to ensure accurate estimates are completed, project statuses are documented, internal and subcontracted crews are assigned, materials are procured, and invoices are prepared.  The Project Coordinator will assist the Project Manager in serving a diverse clientele, including insurance adjusters, agents, brokers, and TPAs (Third Party Administrator).

Responsibilities:

• Management of jobs under the guidance of the Project Manager.
• Assists the Project Manager with the proper reporting and uploading of notes and documents into Dash and Xactimate to meet reporting requirements.
• Ensure Work Authorization, completion certificates and all other required documents are obtained from the customer and uploaded into Dash.
• Address questions and concerns throughout the job by the customer and management.
• Assist the Project Manager in maintaining construction schedules, collaborating with trades and management to ensure timely project completion.
• Be capable of short-term coverage of the job in the event the Project Manager is absent.
• Submit any required information to the customer, adjustor or subcontractor as directed by the Project Manager.
• Participate in on call rotation including taking calls, dispatching, and attending losses if/when required.
• Achieve desired annual Revenue goals and Gross Margin goals.
• Participate in continuous training, including Basic Xactimate training, in preparation for passing Estimator Level 2 or 3 User Certification test (passing score requirement: 85%).
• Independently manage assigned workload.
• Possess strong analytical, quantitative, and problem-solving skills.
• Excellent written and verbal communication skills.
• Engage in ongoing education to advance career and ensure compliance with current regulations.
• Contribute to the development and continuous improvement efforts aimed at establishing Carlson Restoration as a leader in the industry.
• Comply with company and department policies, procedures, guidelines, and standards.
• Possess a can-do attitude and is a team player.
• Gather billing documents and follow up on collections.
• Ability to successfully complete a background check subject to applicable law.

Duties:

• Assist the Project Manager in maintaining a local client base capable of referring losses, primarily insurance adjusters, but also including community business owners, schools, and municipalities.
• Act as the secondary contact for owners, adjusters, and subcontractors.
• Assist in developing and negotiating work authorizations and change orders with customers.
• Utilize Carlson Restoration standards when formatting estimates.
• Provide accurate estimates for all trades using line items in estimating programs.
• Coordinate after-hours emergency services as directed, including board-ups, water damage restoration, fire and smoke damage restoration, and vandalism repairs.
• Assist in identifying potential site hazards, such as asbestos, lead paint, mold, etc.
• Demonstrate professionalism and courtesy at all times, proactively conveying information and promptly responding to requests, while working under time constraints to meet specific timelines.
• Pay meticulous attention to detail and ensure the safeguarding of others’ property and information.

Qualifications:

• Minimum of 1 year of experience in the Construction industry and/or administrative field.
• Experience in the restoration business an asset.
• Knowledge of our main operating systems: Dash, Xactimate and Symbility an asset.
• Proficiency in the English language, both written and verbal.
• Effective math skills.
• Extensive experience in delivering exceptional customer service.
• Advanced skills in Microsoft Office applications (Outlook, Word, Excel).
• Present a professional demeanor and maintain professional relationships with business partners and vendors.

Required Education and Experience:

• Associate degree or equivalent industry experience
• Experience with estimating software

Preferred Education and Experience:

• Bachelor’s Degree and/or associate degree
• Industry certifications (IICRC and Lead)
• Experience with writing estimates in Xactimate

Physical Demands:

• Frequent lifting over 50 lbs unassisted
• Sitting for extended periods of time
• Manual dexterity is needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.
• Occasionally ascends and descends a ladder to service customer sites. 

Hiring Location(s):

• Omaha, NE
• Lincoln, NE

Required Wage Information:

• Ask about our hiring bonus
• Commission Eligible: Yes
• Licensing and professional development opportunities available
• Vehicle Allowance
• Cell Phone Allowance
• Career Advancement Opportunities
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off which are available after 90-days from your Start Date

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Project Manager role entails the creation and oversight of estimates and projects for reconstruction and emergency services, including residential and commercial properties. This position requires engaging with clients, developing accurate and competitive estimates using Xactimate software, securing the project, managing project progress, monitoring budgets, and maintaining effective communication with clients, insurance companies, sub-contractors, and management. The Project Manager will serve a diverse clientele, including insurance adjusters, agents, brokers and TPA’s.

Responsibilities:

• Proficiently complete accurate multi-level sketches and roof sketches, ensuring precision.
• Develop precise scopes of work, minimizing deviations.
• Estimate each loss using a 3rd party estimating software, Xactimate or Symbility (as required).
• Meet with home and property owners to conduct onsite inspections and scope generation.
• Establish and adhere to budgetary limits, promptly addressing any overages.
• Demonstrate comprehensive knowledge of local building codes.
• Maintain construction schedules, collaborating with trades and management to ensure timely project completion. Offer viable solutions when additional resources are required.
• Achieve desired annual Revenue goals and Gross Margin goals.
• Work closely with insured and interested parties to obtain agreement and close opportunity.
• Participate in continuous training, including Basic Xactimate training, in preparation for passing Estimator Level 2 or 3 User Certification test (passing score requirement: 85%).
• Independently manage assigned workload.
• Regularly inspect and maintain vehicle safety and cleanliness.
• Possess strong analytical, quantitative, and problem-solving skills.
• Excellent written and verbal communication skills.
• Engage in ongoing education to advance career and ensure compliance with current regulations.
• Contribute to the development and continuous improvement efforts aimed at establishing Carlson Restoration as a leader in the industry.
• Participate in on call rotation including taking calls, dispatching and attending losses if/when required.
• Comply with company and department policies, procedures, guidelines, and standards.
• Gather billing documents and follow up on collections.
• Ability to successfully complete a background check subject to applicable law.

Duties:

• Expand and maintain a local client base capable of referring losses, primarily insurance adjusters, but also including community business owners, schools, and municipalities. The Project Manager’s book of business typically ranges from $1M to $4M.
• Act as the primary contact for owners, adjusters, and subcontractors.
• Identify and accurately assess unique site-specific conditions and requirements.
• Develop and negotiate Work Authorizations and Change Orders with customers.
• Utilize Carlson Restoration standards when formatting estimates.
• Provide accurate estimates for all trades using line items in estimating programs.
• Coordinate after-hours emergency services as directed, including board-ups, water damage restoration, fire and smoke damage restoration, and vandalism repairs.
• Consistently identify potential site hazards, such as asbestos, lead paint, mold, etc.
• Demonstrate professionalism and courtesy at all times, proactively conveying information and promptly responding to requests, while working under time constraints to meet specific timelines.
• Pay meticulous attention to detail and ensure the safeguarding of others’ property and information.

Qualifications:

• Minimum of 3 years of experience in Construction, Restoration, or Contents Estimating.
• Experience in residential estimating exceeding $50,000 and commercial estimating exceeding $100,000.
• Knowledge of our main operating systems: Dash, Xactimate, and Symbility.
• Proficiency in the English language, both written and verbal.
• Effective math skills.
• Extensive experience in delivering exceptional customer service.
• Advanced skills in Microsoft Office applications (Outlook, Word, Excel).
• Present a professional demeanor and maintain professional relationships with business partners and vendors.

Required Education and Experience:

• Associate degree or equivalent industry experience 
• Experience with estimating software

Preferred Education and Experience:

• Bachelor’s Degree or equivalent industry experience
• Industry certifications (IICRC and Lead) 
• Experience with writing estimates in Xactimate 

 Physical Demands:

• Frequent lifting over 50 lbs unassisted
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.
• Occasionally ascends and descends a ladder to service customer sites.

Hiring Location(s):

• Omaha, NE
• Lincoln, NE 

Required Wage Information:

• Ask about our hiring bonus
• Commission Eligible: Yes
• Licensing and professional development opportunities available
• Vehicle Allowance
• Cell Phone Allowance
• Career Advancement Opportunities
• Carlson Restoration also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Paid Holidays and Paid Time Off which are available after 90-days from your Start Date

Carlson Restoration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.